Ordering

1. How do I place an order?

   You can easily place an order by adding the desired item to your cart and checking out through our secure payment environment.

2. Can I still change or cancel my order?

   As long as your order has not yet been processed, you can change or cancel it. Please email us as soon as possible at support@maryyeager.com.

Payment

3. Which payment methods do you accept?
   

   • VISA
   • Mastercard
   • American Express 
   • Maestro
   • Union Pay
   • Apple Pay 
   • Google Pay
     
     

    

4. Is online payment safe?

   Yes. Our payment environment is fully secured according to the latest standards, including SSL encryption.

Shipping and Delivery

5. What is the delivery time?

   Because we work with multiple suppliers, the average delivery time is 6 to 9 business days.

6. What are the shipping costs?

   All orders within the UK are shipped free of charge.

7. Can I track my order?

   Yes, once your package has been shipped, you will receive an email with a track and trace link.

Returns and Exchanges

8. Can I return an item?

   Yes, you have a 14-day cooling-off period. See our Return Policy for all details.

9. How do I return a product?

   Please register your return first by emailing support@maryyeager.com. You will receive a return form and further instructions.

10. Are return costs at my expense?

    Yes, return shipping costs are paid by the customer, unless the item was damaged or delivered incorrectly.

11. Can I exchange an item?

    Yes, email us at support@maryyeager.com with your order number and the desired size or color. We will immediately check availability.

Product Information

12. How do I know which size to choose?

    Each product includes a size chart. If you are unsure, contact us and we will be happy to advise you.

13. Are the colors the same as in the photos?

    We do our best to display colors as accurately as possible, but slight differences may occur due to screen settings.

Contact Details

Store name: Mary Yeager

Warehouse Address: 10 Norwich St, Cambridge CB2 1NE, United Kingdom

Company Name: MB e-commerce

Registration number: 97024724

Address: Fortuynhof 3, 4835 GD, Breda

Mail: support@maryyeager.com

Phone number: +44 7537 133881

Our team provides personal, fast, and friendly service so that you can shop with confidence. Opening hours:

Mon–Fri: 9:00 a.m.–6:00 p.m.

Sat: 12:00 p.m.–5:00 p.m.

Sun and public holidays: closed