With Mary Yeager, you have the right to withdraw your order within 30 days after receipt, without giving any reason.

 

Conditions

  • Products must be in their original condition, including labels and tags.

  • Packaging must not be damaged and must be in its original condition.

  • Items must show no signs of use.

  • Returns without track and trace are at your own risk.

  • If a returned item does not meet the conditions, we reserve the right to refuse the return.

 

Return Procedure

Do you want to use your right of withdrawal?

 

  • Contact us within 30 days after receiving your order via support@maryyeager.com.

  • You will receive instructions and, if necessary, a return label.

  • Return shipping costs are paid by the customer.

  • We will confirm by email once your return has been received. Within 3 to 5 business days after processing, we will refund the purchase amount.

 

Order Cancellation

  • You can cancel your order within 5 minutes after placing it.

  • After that, our processing starts and cancellation is no longer possible.

  • You can cancel via support@maryyeager.com.

 

Wrong Item or Wrong Size

  • If you received the wrong item or the wrong size, we will send the correct product free of charge.

 

Refund

  • Within 3 to 5 business days after receipt of the return shipment.

  • Refunds are made via the same payment method used for the original transaction.

 

Return Policy

More information can be found in our full Return Policy:

👉 www.maryyeager.com/return-policy

 

Contact Information

 

Store name: Mary Yeager

Company Name: MB Collective
Registration number: 42040802
Address: Fortuynhof 3, 4835 GD, Breda, Netherlands
Email: support@maryyeager.com
Phone number: +44 7537 133881

Customer Service Hours

Mon–Fri: 9:00 a.m.–6:00 p.m. (UK time)

Sat: 12:00 p.m.–5:00 p.m. (UK time)

Sun and public holidays: closed 


We aim to respond to your email within 24 hours.

Frequently asked questions

Do you offer free shipping?
Yes. Mary Yeager offers free shipping on all orders, with no minimum purchase required. The current Shipping Policy covers deliveries throughout the United Kingdom.

Shipping options and estimated delivery times are shown at checkout where applicable.

For more information, please see our Shipping Policy.
Can I return an item if it doesn’t fit or if I change my mind?
Yes. You can request a return within 30 days of receiving your order. Returned items should be unused, unwashed, and in their original condition, with the original packaging included where possible.

For change-of-mind or sizing returns, return shipping is paid by the customer. If an item is faulty, damaged, or incorrect, Mary Yeager will provide a prepaid return label and cover the applicable shipping costs.

Please email support@maryyeager.com before sending anything back so the team can provide the correct return instructions.

For more information, please see our Refund & Return Policy.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking link so you can follow the progress of your delivery.

Tracking information may take a short time to become active after dispatch.

You can also visit our Track Your Order page.
How do I choose the right size?
Each product includes a size chart to help you choose the best fit. We recommend checking the measurements shown on the product page rather than relying only on your usual size.

If you are unsure, please contact support@maryyeager.com and the Mary Yeager team will be happy to help with sizing.

You can also reach us through our Contact Us page.
What payment methods do you accept?
Mary Yeager accepts secure payments in GBP. Available payment methods currently include:
  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Apple Pay
  • Google Pay
Availability can vary by device, browser, and location. The checkout page will show the payment methods available for your order.

For more information, please see our Payment Policy.
Is my payment secure?
Yes. Payments are processed through secure, encrypted checkout technology. Mary Yeager does not store your full payment-card details.

In some cases, your bank or payment provider may request additional verification for security purposes.

For more information, please see our Payment Policy.
How long does shipping take?
Orders are normally processed within 1 to 2 business days, Monday to Friday.

After processing, the estimated transit time is 5 to 7 business days, giving a total estimated delivery time of 6 to 9 business days.

Delivery times are estimates and may be affected by carrier delays, peak periods, public holidays, or extreme weather.

For more information, please see our Shipping Policy.
How can I contact you if I have questions?
You can contact Mary Yeager by email at support@maryyeager.com or by phone at +44 7537 133881.

Customer service hours
Monday to Friday: 9:00 a.m. to 6:00 p.m. (UK time)
Saturday: 12:00 p.m. to 5:00 p.m. (UK time)
Sunday and public holidays: Closed

The team aims to respond to inquiries within 24 hours. If your question is about an existing order, include your order number when contacting support.

You can also visit our Frequently Asked Questions page.