30 jours Délai de retour
Présentation
Mary Yeager accepte les paiements sécurisés via des prestataires de paiement de confiance. Les paiements sont traités dans votre devise locale lorsqu’elle est prise en charge ; sinon, ils sont convertis dans la devise applicable lors du paiement. Votre commande est confirmée une fois le paiement autorisé et approuvé.
Modes de paiement acceptés
Nous acceptons actuellement :
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Visa
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Mastercard
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Maestro
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Apple Pay
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Google Pay
La disponibilité peut varier selon l’appareil, le navigateur et l’emplacement. La page de paiement affiche toujours les options disponibles pour votre commande.
Traitement et sécurité des paiements
Les paiements sont traités via une technologie de paiement sécurisée et chiffrée. Mary Yeager ne stocke pas les informations complètes de votre carte. Si un paiement est signalé pour des raisons de sécurité, nous pouvons demander une vérification supplémentaire ou annuler la commande afin de protéger les clients contre les transactions non autorisées.
Retenues d’autorisation
Certaines banques placent une retenue d’autorisation temporaire lorsque vous passez une commande. Il ne s’agit pas d’un débit. Si votre commande est annulée ou si l’autorisation expire, la retenue est généralement levée automatiquement par votre banque. Le délai dépend de votre banque.
Taxes et tarifs
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Les prix sont affichés dans votre devise locale en fonction de votre emplacement.
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La taxe de vente, le cas échéant, est calculée lors du paiement en fonction de votre adresse de livraison.
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Les prix et les promotions peuvent être mis à jour à tout moment. Le prix affiché lors du paiement est celui qui vous sera facturé.
Paiements échoués ou refusés
Si votre paiement est refusé, essayez :
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Vérifier que votre adresse de facturation correspond aux informations enregistrées par votre banque
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Utiliser un autre mode de paiement
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Contacter votre banque pour autoriser le paiement
Mary Yeager ne peut pas passer outre les refus de paiement de votre banque.
Annulations et remboursements
Si vous annulez une commande éligible ou retournez un article conformément à notre politique de retour, le remboursement est effectué selon le mode de paiement d’origine.
Le délai de remboursement dépend de votre prestataire de paiement et de votre banque. La plupart des remboursements apparaissent quelques jours ouvrés après leur traitement.
Rétrofacturations et litiges
Si vous rencontrez un problème avec un paiement ou une commande, contactez-nous d’abord afin que nous puissions le résoudre rapidement. Les rétrofacturations non résolues peuvent entraîner des restrictions de compte ou l’annulation de futures commandes.
Pour toute question concernant un paiement, contactez-nous : support@maryyeager.com
Frequently asked questions
Do you offer free shipping?
Yes. Mary Yeager offers free shipping on all orders, with no
minimum purchase required. The current Shipping Policy covers
deliveries throughout the United Kingdom.
Shipping options and estimated delivery times are shown at checkout where applicable.
For more information, please see our Shipping Policy.
Shipping options and estimated delivery times are shown at checkout where applicable.
For more information, please see our Shipping Policy.
Can I return an item if it doesn’t fit or if I change my mind?
Yes. You can request a return within 30 days of receiving your
order. Returned items should be unused, unwashed, and in their
original condition, with the original packaging included where
possible.
For change-of-mind or sizing returns, return shipping is paid by the customer. If an item is faulty, damaged, or incorrect, Mary Yeager will provide a prepaid return label and cover the applicable shipping costs.
Please email support@maryyeager.com before sending anything back so the team can provide the correct return instructions.
For more information, please see our Refund & Return Policy.
For change-of-mind or sizing returns, return shipping is paid by the customer. If an item is faulty, damaged, or incorrect, Mary Yeager will provide a prepaid return label and cover the applicable shipping costs.
Please email support@maryyeager.com before sending anything back so the team can provide the correct return instructions.
For more information, please see our Refund & Return Policy.
How can I track my order?
Once your order has been shipped, you will receive an email with
a tracking link so you can follow the progress of your delivery.
Tracking information may take a short time to become active after dispatch.
You can also visit our Track Your Order page.
Tracking information may take a short time to become active after dispatch.
You can also visit our Track Your Order page.
How do I choose the right size?
Each product includes a size chart to help you choose the best
fit. We recommend checking the measurements shown on the product
page rather than relying only on your usual size.
If you are unsure, please contact support@maryyeager.com and the Mary Yeager team will be happy to help with sizing.
You can also reach us through our Contact Us page.
If you are unsure, please contact support@maryyeager.com and the Mary Yeager team will be happy to help with sizing.
You can also reach us through our Contact Us page.
What payment methods do you accept?
Mary Yeager accepts secure payments in GBP. Available payment
methods currently include:
For more information, please see our Payment Policy.
- Visa
- Mastercard
- American Express
- Maestro
- Apple Pay
- Google Pay
For more information, please see our Payment Policy.
Is my payment secure?
Yes. Payments are processed through secure, encrypted checkout
technology. Mary Yeager does not store your full payment-card
details.
In some cases, your bank or payment provider may request additional verification for security purposes.
For more information, please see our Payment Policy.
In some cases, your bank or payment provider may request additional verification for security purposes.
For more information, please see our Payment Policy.
How long does shipping take?
Orders are normally processed within
1 to 2 business days, Monday to Friday.
After processing, the estimated transit time is 5 to 7 business days, giving a total estimated delivery time of 6 to 9 business days.
Delivery times are estimates and may be affected by carrier delays, peak periods, public holidays, or extreme weather.
For more information, please see our Shipping Policy.
After processing, the estimated transit time is 5 to 7 business days, giving a total estimated delivery time of 6 to 9 business days.
Delivery times are estimates and may be affected by carrier delays, peak periods, public holidays, or extreme weather.
For more information, please see our Shipping Policy.
How can I contact you if I have questions?
You can contact Mary Yeager by email at
support@maryyeager.com
or by phone at
+44 7537 133881.
Customer service hours
Monday to Friday: 9:00 a.m. to 6:00 p.m. (UK time)
Saturday: 12:00 p.m. to 5:00 p.m. (UK time)
Sunday and public holidays: Closed
The team aims to respond to inquiries within 24 hours. If your question is about an existing order, include your order number when contacting support.
You can also visit our Frequently Asked Questions page.
Customer service hours
Monday to Friday: 9:00 a.m. to 6:00 p.m. (UK time)
Saturday: 12:00 p.m. to 5:00 p.m. (UK time)
Sunday and public holidays: Closed
The team aims to respond to inquiries within 24 hours. If your question is about an existing order, include your order number when contacting support.
You can also visit our Frequently Asked Questions page.