30 jours Délai de retour
RETOURS ET REMBOURSEMENTS
Chez Mary Yeager, nous voulons que vous soyez satisfait de votre achat. Si ce n’est pas le cas, vous bénéficiez toujours des droits légaux décrits ci-dessous.
Responsabilité du client pour les retours
Sauf si un article est défectueux, endommagé ou incorrect, le client est responsable des frais d’expédition du retour. Aucun frais caché, frais de réapprovisionnement ou déduction ne sera appliqué à votre remboursement.
Comment commencer un retour
Pour commencer un retour :
• Envoyez-nous un e-mail à support@maryyeager.com
dans les 30 jours suivant la réception de votre commande
• Indiquez votre numéro de commande et une brève explication de votre demande
• Pour les articles défectueux, endommagés ou incorrects, nous fournissons une étiquette de retour prépayée
• Pour tous les autres retours, nous fournissons des instructions claires pour organiser l’expédition du retour à vos frais
Les retours envoyés sans contact préalable peuvent ne pas être acceptés.
À propos de notre adresse de retour
Mary Yeager travaille avec un partenaire international de traitement des commandes pour traiter et expédier les commandes. Les retours sont envoyés directement à notre centre de traitement des commandes. Il s’agit d’une pratique courante chez de nombreux détaillants de mode en ligne et cela n’affecte ni vos droits de consommateur ni notre garantie de retour de 30 jours.
Adresse de retour
Entreprise : Yiwu Cujia Trade Co.
Adresse : Warehouse of Sujia Aihua, 1511 Jingang Avenue East, Jindong District, Jinhua City, Zhejiang Province, China
État des articles retournés
Pour bénéficier d’un remboursement intégral :
• Les articles doivent être inutilisés, non lavés et dans leur état d’origine
• L’emballage d’origine doit être inclus dans la mesure du possible
Articles endommagés, défectueux ou incorrects
Si votre commande arrive endommagée, défectueuse ou incorrecte, contactez-nous immédiatement. Vous avez droit à un remboursement intégral ou à un remplacement, y compris tous les frais d’expédition.
Articles non retournables
Aucun. Tous les articles peuvent être retournés et remboursés s’ils respectent les conditions ci-dessus.
Délais de remboursement
Inspection après réception. Remboursement traité sous 3 à 5 jours ouvrés. Remboursement effectué sur votre mode de paiement d’origine. Votre banque peut nécessiter un délai supplémentaire pour finaliser le remboursement.
Besoin d’aide
Des questions ? Nous sommes là pour vous aider.
Informations sur l’entreprise
Nom du magasin : Mary Yeager
Nom de l’entreprise : ItsaMotion
Numéro d’entreprise : 99788497
Adresse de l’entrepôt : De Run 4210, 5503LL Veldhoven, Netherlands
Il s’agit d’une adresse administrative. Ce n’est pas une adresse de retour. Les retours doivent être envoyés à l’adresse de retour fournie après l’enregistrement.
E-mail : support@maryyeager.com
Numéro de téléphone : +44 7537 133881
Frequently asked questions
Do you offer free shipping?
Yes. Mary Yeager offers free shipping on all orders, with no
minimum purchase required. The current Shipping Policy covers
deliveries throughout the United Kingdom.
Shipping options and estimated delivery times are shown at checkout where applicable.
For more information, please see our Shipping Policy.
Shipping options and estimated delivery times are shown at checkout where applicable.
For more information, please see our Shipping Policy.
Can I return an item if it doesn’t fit or if I change my mind?
Yes. You can request a return within 30 days of receiving your
order. Returned items should be unused, unwashed, and in their
original condition, with the original packaging included where
possible.
For change-of-mind or sizing returns, return shipping is paid by the customer. If an item is faulty, damaged, or incorrect, Mary Yeager will provide a prepaid return label and cover the applicable shipping costs.
Please email support@maryyeager.com before sending anything back so the team can provide the correct return instructions.
For more information, please see our Refund & Return Policy.
For change-of-mind or sizing returns, return shipping is paid by the customer. If an item is faulty, damaged, or incorrect, Mary Yeager will provide a prepaid return label and cover the applicable shipping costs.
Please email support@maryyeager.com before sending anything back so the team can provide the correct return instructions.
For more information, please see our Refund & Return Policy.
How can I track my order?
Once your order has been shipped, you will receive an email with
a tracking link so you can follow the progress of your delivery.
Tracking information may take a short time to become active after dispatch.
You can also visit our Track Your Order page.
Tracking information may take a short time to become active after dispatch.
You can also visit our Track Your Order page.
How do I choose the right size?
Each product includes a size chart to help you choose the best
fit. We recommend checking the measurements shown on the product
page rather than relying only on your usual size.
If you are unsure, please contact support@maryyeager.com and the Mary Yeager team will be happy to help with sizing.
You can also reach us through our Contact Us page.
If you are unsure, please contact support@maryyeager.com and the Mary Yeager team will be happy to help with sizing.
You can also reach us through our Contact Us page.
What payment methods do you accept?
Mary Yeager accepts secure payments in GBP. Available payment
methods currently include:
For more information, please see our Payment Policy.
- Visa
- Mastercard
- American Express
- Maestro
- Apple Pay
- Google Pay
For more information, please see our Payment Policy.
Is my payment secure?
Yes. Payments are processed through secure, encrypted checkout
technology. Mary Yeager does not store your full payment-card
details.
In some cases, your bank or payment provider may request additional verification for security purposes.
For more information, please see our Payment Policy.
In some cases, your bank or payment provider may request additional verification for security purposes.
For more information, please see our Payment Policy.
How long does shipping take?
Orders are normally processed within
1 to 2 business days, Monday to Friday.
After processing, the estimated transit time is 5 to 7 business days, giving a total estimated delivery time of 6 to 9 business days.
Delivery times are estimates and may be affected by carrier delays, peak periods, public holidays, or extreme weather.
For more information, please see our Shipping Policy.
After processing, the estimated transit time is 5 to 7 business days, giving a total estimated delivery time of 6 to 9 business days.
Delivery times are estimates and may be affected by carrier delays, peak periods, public holidays, or extreme weather.
For more information, please see our Shipping Policy.
How can I contact you if I have questions?
You can contact Mary Yeager by email at
support@maryyeager.com
or by phone at
+44 7537 133881.
Customer service hours
Monday to Friday: 9:00 a.m. to 6:00 p.m. (UK time)
Saturday: 12:00 p.m. to 5:00 p.m. (UK time)
Sunday and public holidays: Closed
The team aims to respond to inquiries within 24 hours. If your question is about an existing order, include your order number when contacting support.
You can also visit our Frequently Asked Questions page.
Customer service hours
Monday to Friday: 9:00 a.m. to 6:00 p.m. (UK time)
Saturday: 12:00 p.m. to 5:00 p.m. (UK time)
Sunday and public holidays: Closed
The team aims to respond to inquiries within 24 hours. If your question is about an existing order, include your order number when contacting support.
You can also visit our Frequently Asked Questions page.