30 dní na vrátenie
Prehľad
Mary Yeager prijíma bezpečné platby prostredníctvom dôveryhodných poskytovateľov platobných služieb. Platby sa spracúvajú v miestnej mene, ak je podporovaná, alebo sa pri platbe prepočítajú na príslušnú menu. Objednávka je potvrdená po autorizácii a schválení platby.
Akceptované spôsoby platby
V súčasnosti prijímame:
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Visa
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Mastercard
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Maestro
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Apple Pay
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Google Pay
Dostupnosť sa môže líšiť v závislosti od zariadenia, prehliadača a polohy. Platobná stránka vždy zobrazuje možnosti dostupné pre vašu objednávku.
Spracovanie platieb a bezpečnosť
Platby sa spracúvajú prostredníctvom bezpečnej, šifrovanej technológie platobnej stránky. Mary Yeager neukladá úplné údaje o vašej karte. Ak je platba z bezpečnostných dôvodov označená ako podozrivá, môžeme požiadať o dodatočné overenie alebo objednávku zrušiť, aby sme zákazníkov ochránili pred neoprávnenými transakciami.
Autorizačné blokácie
Niektoré banky pri vytvorení objednávky zablokujú dočasnú autorizačnú sumu. Nejde o zaúčtovanú platbu. Ak je objednávka zrušená alebo platnosť autorizácie uplynie, banka blokáciu zvyčajne automaticky uvoľní. Čas závisí od vašej banky.
Dane a ceny
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Ceny sa zobrazujú v miestnej mene na základe vašej polohy.
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Daň z predaja, ak sa uplatňuje, sa vypočíta pri platbe na základe vašej dodacej adresy.
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Ceny a akcie sa môžu kedykoľvek zmeniť. Cena zobrazená pri platbe je cena, ktorá vám bude účtovaná.
Neúspešné alebo zamietnuté platby
Ak je vaša platba zamietnutá, skúste:
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Overenie, či sa vaša fakturačná adresa zhoduje s údajmi vo vašej banke
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Použitie iného spôsobu platby
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Kontaktovanie banky za účelom schválenia platby
Mary Yeager nemôže ovplyvniť zamietnutia zo strany banky.
Zrušenia a vrátenie peňazí
Ak zrušíte oprávnenú objednávku alebo vrátite tovar v súlade s našimi zásadami vrátenia tovaru, peniaze vám budú vrátené na pôvodný spôsob platby.
Čas spracovania vrátenia peňazí závisí od vášho poskytovateľa platobných služieb a banky. Väčšina vrátených platieb sa zobrazí do niekoľkých pracovných dní po spracovaní.
Spätné platby a spory
Ak máte problém s platbou alebo objednávkou, najprv nás kontaktujte, aby sme ho mohli rýchlo vyriešiť. Nevyriešené spätné platby môžu viesť k obmedzeniu účtu alebo zrušeniu budúcich objednávok.
V prípade otázok týkajúcich sa platieb kontaktujte: support@maryyeager.com
Frequently asked questions
Do you offer free shipping?
Yes. Mary Yeager offers free shipping on all orders, with no
minimum purchase required. The current Shipping Policy covers
deliveries throughout the United Kingdom.
Shipping options and estimated delivery times are shown at checkout where applicable.
For more information, please see our Shipping Policy.
Shipping options and estimated delivery times are shown at checkout where applicable.
For more information, please see our Shipping Policy.
Can I return an item if it doesn’t fit or if I change my mind?
Yes. You can request a return within 30 days of receiving your
order. Returned items should be unused, unwashed, and in their
original condition, with the original packaging included where
possible.
For change-of-mind or sizing returns, return shipping is paid by the customer. If an item is faulty, damaged, or incorrect, Mary Yeager will provide a prepaid return label and cover the applicable shipping costs.
Please email support@maryyeager.com before sending anything back so the team can provide the correct return instructions.
For more information, please see our Refund & Return Policy.
For change-of-mind or sizing returns, return shipping is paid by the customer. If an item is faulty, damaged, or incorrect, Mary Yeager will provide a prepaid return label and cover the applicable shipping costs.
Please email support@maryyeager.com before sending anything back so the team can provide the correct return instructions.
For more information, please see our Refund & Return Policy.
How can I track my order?
Once your order has been shipped, you will receive an email with
a tracking link so you can follow the progress of your delivery.
Tracking information may take a short time to become active after dispatch.
You can also visit our Track Your Order page.
Tracking information may take a short time to become active after dispatch.
You can also visit our Track Your Order page.
How do I choose the right size?
Each product includes a size chart to help you choose the best
fit. We recommend checking the measurements shown on the product
page rather than relying only on your usual size.
If you are unsure, please contact support@maryyeager.com and the Mary Yeager team will be happy to help with sizing.
You can also reach us through our Contact Us page.
If you are unsure, please contact support@maryyeager.com and the Mary Yeager team will be happy to help with sizing.
You can also reach us through our Contact Us page.
What payment methods do you accept?
Mary Yeager accepts secure payments in GBP. Available payment
methods currently include:
For more information, please see our Payment Policy.
- Visa
- Mastercard
- American Express
- Maestro
- Apple Pay
- Google Pay
For more information, please see our Payment Policy.
Is my payment secure?
Yes. Payments are processed through secure, encrypted checkout
technology. Mary Yeager does not store your full payment-card
details.
In some cases, your bank or payment provider may request additional verification for security purposes.
For more information, please see our Payment Policy.
In some cases, your bank or payment provider may request additional verification for security purposes.
For more information, please see our Payment Policy.
How long does shipping take?
Orders are normally processed within
1 to 2 business days, Monday to Friday.
After processing, the estimated transit time is 5 to 7 business days, giving a total estimated delivery time of 6 to 9 business days.
Delivery times are estimates and may be affected by carrier delays, peak periods, public holidays, or extreme weather.
For more information, please see our Shipping Policy.
After processing, the estimated transit time is 5 to 7 business days, giving a total estimated delivery time of 6 to 9 business days.
Delivery times are estimates and may be affected by carrier delays, peak periods, public holidays, or extreme weather.
For more information, please see our Shipping Policy.
How can I contact you if I have questions?
You can contact Mary Yeager by email at
support@maryyeager.com
or by phone at
+44 7537 133881.
Customer service hours
Monday to Friday: 9:00 a.m. to 6:00 p.m. (UK time)
Saturday: 12:00 p.m. to 5:00 p.m. (UK time)
Sunday and public holidays: Closed
The team aims to respond to inquiries within 24 hours. If your question is about an existing order, include your order number when contacting support.
You can also visit our Frequently Asked Questions page.
Customer service hours
Monday to Friday: 9:00 a.m. to 6:00 p.m. (UK time)
Saturday: 12:00 p.m. to 5:00 p.m. (UK time)
Sunday and public holidays: Closed
The team aims to respond to inquiries within 24 hours. If your question is about an existing order, include your order number when contacting support.
You can also visit our Frequently Asked Questions page.